Sometimes, a payment due date just slips a client's mind. We get it. They're human, too — but we don't want that leading to extra work for you! To make sure you get paid on time, you can use HoneyBook to send your clients quick payment reminder emails. This can be set up to occur automatically for all clients, or, if you'd rather control who gets reminders and when, you can manually send reminders right from your iOS or Android app!
📚 Tip
By default, all automated payment reminders will be turned on, and will contain default email language — here's how to edit the messaging and turn them off, though.
iOS and Android: Sending manual payment reminders
1. Locate the Project for which you need to send a payment reminder.
You can search via the search icon at the top of your app's Home screen (Pipeline view), or locate the Project from the Project List in your Pipeline.
2. Tap the Files tab to view your sent files.
PLEASE NOTE: If you're looking at a Proposal and the Contract portion has not been signed, it is not yet considered "booked" and payment reminders can not be sent. Once your client signs the Contract, you'll be able to send reminders!
4. Under the Payment Plan section, tap View.
5. Next to the payment for which you need to send a reminder, tap the 3-dot icon.
6. Tap Send Payment Reminder.
And that's it! An email will go out right away to all participants involved in the Project.
You will not be able to edit the text of the reminder email through this process. The email that sends will pull the payment reminder language based on when the reminder is being sent:
Sent before payment due date: Upcoming reminder
Sent on payment due date: Payment Due Date reminder
Sent past payment due date: Outstanding reminder
📣 Note
If your invoice and contract are contained in the same smart file, you can only send manual payment reminders if the invoice comes before the contract. If your invoice comes after the contract, neither manual nor automatic payment reminders can be sent.
You will need to head to Company Settings > Preferences > Payment Reminders in order to edit the text of each reminder email, which will need to be done via desktop. Here's how!
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!