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Setting up an out of office reply

How to set up automatic replies for inquiries and emails while you’re OOO

Updated over a week ago

HoneyBook has a dedicated out of office (OOO) email feature that you can apply to all, or specific types of, inquiries and emails you receive while away. That way, you can set expectations with new leads and existing clients, and easily pick back up once you're back.

To set up an out of office reply:

1. From any page, click your profile photo in the top right corner of your screen > select My Account from the menu.

2. Scroll down to the Out of Office settings section.

3. From here, you can:

  • Check off the activity types that the OOO reply will send for: contact form inquiries, Scheduler inquiries, lead form inquiries, Meta lead ads, and/or new project messages

  • Click edit message to edit the OOO reply’s subject line and body

4. Next, click into the date fields and select the:

  • Start date

  • End date (optional)

5. When you’re ready, toggle the OOO reply ON.

📚 Tip

To prepare for your time out of office, remember to also:

  • Turn off lead and contact form automations to avoid unintended sends

  • Avoid using OOO emails in your integrated email to prevent double responses

  • Block your calendar to stop clients from booking sessions while you’re

Your out of office reply will start sending for the selected activities on the start date and stop at 11:59pm on the end date, if set. While on, your OOO reply will send in a project workspace only once over the course of 7 days, if applicable, to prevent spamming clients.

If you need to turn the OOO reply off, just toggle the setting OFF.

📚 Tip

When the end date is reached, or when you manually turn the OOO setting off, you’ll receive an email with a list of all missed activity. This allows you to quickly catch back up and get a pulse on recent inquiries and communication that took place while you were away!


Who in a project workspace will the out of office reply send to, and how many times?

When triggered, the OOO reply will send to all participants in the corresponding workspace and appear in the project’s activity feed. The OOO reply will send in a project workspace only once over the course of 7 days, if applicable, to prevent spamming clients.

I have multiple companies in HoneyBook. Which companies will the OOO reply send in?

The OOO reply is an account-wide setting and at this time, cannot be edited on a company-by-company basis. If turned on, the OOO reply will send for all selected activities across all companies.

That said, if you add your email signature to the OOO reply and your brands have unique email signatures, the correct signature will appear for each company.

Will messages my team members send trigger the OOO reply?

Only messages and inquiries received from leads, clients, and collaborators will trigger the OOO reply. New messages from team members will not trigger the OOO reply.

Can I turn the OOO reply on even if no activity is selected?

Yep! This is a great workaround if you don’t want OOO messages to send, but still want to receive a summary of activities you missed while away when you turn the setting back off.

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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