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Integrating your email provider with HoneyBook
Integrating your email provider with HoneyBook

Connect your business email account with HoneyBook for seamless communication

Updated over a week ago

There are lots of options when you communicate through HoneyBook, and one of the best is the ability to set up an email integration right in the platform.

Once you’ve synced your account, any file or activity message you send through HoneyBook will appear to your client as coming from your integrated email address. You'll also be able to view the emails in your Sent Mail folder.

📣 Note

Even if you have email integration set up, if you or a client start a new thread from your email inbox, it will not appear in HoneyBook.

HoneyBook supports all major email providers such as Gmail, Yahoo, AOL, iCloud, Microsoft Outlook, Hotmail, Live, and more. If you find that your email provider is not supported yet, just reach out to us—we’ll let you know once we add your provider!


Connecting your business email to HoneyBook

1. Click your profile photo in the top right corner of your screen.

2. Select Company Settings.

3. Click the Integrations tab.

4. In the Email Integration section, click the Connect Email Account button.

5. Now, enter your business email address, or, if your business uses Google as the email service provider, click Connect Google account.

📣 Note

One email host can be integrated with HoneyBook per company, per login.

Now, proceed with the steps relevant to your account! You can:


Completing a Gmail integration

1. Once you’ve completed steps 1-5 of connecting your business email, including clicking Connect Google Account, you will be redirected to a Google authentication page.

2. Select the correct business email from the provided list.

3. Review and grant HoneyBook access to your account.

Once you’ve completed the integration, you’ll be redirected back to HoneyBook. You'll know that the integration was successful when your selected email is listed in the Email Integration section of your Company Settings.


Completing a Microsoft (Outlook, Hotmail, MSN, Live) integration

1. Once you’ve completed steps 1-5 of connecting your external calendar, including entering your Outlook email address, you will be redirected to an Outlook login page.

2. Sign into your Outlook account.

3. Read the notice > select Accept.

Note

"Nylas" is the name of the tool that powers this integration. You may see Outlook refer to this integration as "HoneyBook Nylas API V3" here.

4. Select your sync preferences. You can choose to show Outlook Calendar events in your HoneyBook calendar, and further designate what information syncs—for example, if there are additional calendars that exist in your Outlook account, you can choose to make those visible in HoneyBook as well.


Completing an iCloud integration

When completing your iCloud integration, you'll need to generate a one-time password—which you can do within your iCloud account—in order to connect the email with HoneyBook. This will not replace your normal iCloud password; it will just be used for the HoneyBook integration!

1. Once you’ve completed steps 1-5 of connecting your business email, including entering your email address, click here to log in to your Apple account.

2. Click Generate Password. This will create a one-time password to grant access to HoneyBook. It will not replace your normal iCloud password.

3. Enter HoneyBook as the new password label and click Create.

4. Enter your existing iCloud password and click Continue.

5. Copy the one-time password and click Done.

6. Head back to the Integrations tab of your HoneyBook Company Settings and use your one-time password to complete the integration.

Once you’ve completed the integration, you’ll be redirected back to HoneyBook. You'll know that the integration was successful when your selected email is listed in the Email Integration section of your Company Settings.


Completing a Yahoo integration

When completing your Yahoo integration, you'll need to generate a one-time password—which you can do within your Yahoo account—in order to connect the email with HoneyBook. This will not replace your normal Yahoo password; it will just be used for the HoneyBook integration!

1. Once you’ve completed steps 1-5 of connecting your business email, including entering your email address, log in to your Yahoo account.

2. Once signed in, navigate to your Yahoo Account Info page.

3. Open the Account Security settings.

4. At the bottom of the page, click the option to Generate app password or Manage app passwords.

5. Click Generate password to generate a new app password. This will create a one-time password to grant access to HoneyBook. It will not replace your normal Yahoo password.

6. Copy the one-time password and click Done.

7. Head back to the Integrations tab of your HoneyBook Company Settings and use your one-time password to complete the integration.

Once you’ve completed the integration, you’ll be redirected back to HoneyBook. You'll know that the integration was successful when your selected email is listed in the Email Integration section of your Company Settings.


Completing an Aol integration

When completing your Aol integration, you'll need to generate a one-time password—which you can do within your Aol account—in order to connect the email with HoneyBook. This will not replace your normal Aol password; it will just be used for the HoneyBook integration!

1. Once you’ve completed steps 1-5 of connecting your business email, including entering your email address, click here to sign in to your Aol Account Settings section.

2. Click the Account Security tab.

3. At the bottom of the Account Security page, click the option to Generate App Password or Manage App Passwords.

4. From the drop-down menu, select Other App, and add HoneyBook as the app name.

5. Click Generate.

6. Copy the provided one-time password and click Done.

7. Head back to the Integrations tab of your HoneyBook Company Settings and use your one-time password to complete the integration.

Once you’ve completed the integration, you’ll be redirected back to HoneyBook. You'll know that the integration was successful when your selected email is listed in the Email Integration section of your Company Settings.


Completing an integration with other email providers

1. Once you’ve completed steps 1-5 of connecting your business email, including entering your business email address, you will be redirected to our trusted and secure partner to complete your email integration.

2. Enter your email address and password.

Once you’ve completed the integration, you’ll be redirected back to HoneyBook. You'll know that the integration was successful when your selected email is listed in the Email Integration section of your Company Settings.


FAQs

Which emails will appear as sent from my integrated email address?


Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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