Whoops! Just reach out to our Concierge team — depending on the situation, we can sometimes grant a referral as a courtesy if someone forgets to use your link. This is determined on a case by case basis.
You can send us a message by clicking the Question Mark icon on any HoneyBook page, and we'll check to see if the person you referred used your link when signing up!
PLEASE NOTE: Your unique code can be overridden by other referral codes or sales coupons, therefore we recommend following our referral best practices to ensure your referral pals actually use your code.
It is your responsibility to ensure your code is the one used at the time of purchase and we won't be able to pay you if another referral code is used instead. Your code is the way we know who to financially thank, so make sure your referrals follow through and use your code at checkout!
Want to learn more?
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!