You can update the email you use to log in to HoneyBook through your account settings. This article explains how to change it and what to do if you can’t complete verification.
Before you start
You’ll need access to your current login email and the security phone number linked to your two-factor authentication (2FA)
Changing your login email doesn’t change the email you use to send messages to clients. To change your connected email, go to Integrations instead.
Change your login email
From the navigation menu, select your company logo > My account
In the “Account Info” section, select the “Email Address” field > Continue
Follow the prompts to complete the 2FA process
After verification, select Confirm
Select the “Email Address” field again, then enter your new login email
Your changes will save automatically
If you can’t change your login email
The new email is already in use
If your new email address is already registered with HoneyBook, contact our Support team:
Select the Question Mark icon on any HoneyBook page
Select Message us > Send us a message
To connect with a person, enter “Talk to a person”
Include the following details:
Your old login email
The new email you’d like to use
Can’t complete two-factor authentication (2FA)
If you’ve lost access to your security phone number or aren’t receiving the 6-digit verification code, contact our Support team:
Select the Question Mark icon on any HoneyBook page
Select Message us > Send us a message
To connect with a person, enter “Talk to a person”
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!