When you're deciding whether you should use a contact form, a lead form, or a smart file to accomplish a task, you should know what each product can do. Here's a breakdown of the different types and their functionalities:
Functionality | Lead forms | Contact forms | Smart files |
Capture and qualify new leads | Yes | Yes | No |
Allow clients to select services | Yes | No | Yes |
Allow clients to book and pay for services instantly | Yes | No | Yes |
Allow clients to schedule sessions, consultations, or meetings | Yes | No | Yes |
Share with anyone via public link (aka no contact info or pre-established project required) | Yes | Yes | No |
Connect to automations | Yes | Yes | Yes |
Embed on a website | Yes | Yes | No |
Ultimately, you should find yourself using lead forms to capture leads and spark relationships with prospects, then smart files to win clients and close projects. Contact forms are simpler to use, but have limited functionality that may be lacking key features you'll want (like service selection or scheduling).
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!