When you're setting up a payment schedule in HoneyBook, you can, of course, choose to have your clients manually make their payments on any timeline—or, you can save yourself time and effort by automatically billing your customers on a regular basis!
Recurring payments are perfect for contracts that have your client paying a fixed amount each month, such as those that include a retainer or a subscription plan. This feature will automatically bill your client on your selected date each month, so you don’t have to remember to regularly invoice—saving you time, and ensuring you collect payments faster and more effectively.
For your clients, the process is just as simple: they won't need to repeatedly approve new Invoices, instead just approving the recurring payment schedule once. Everybody wins!
To set up a recurring payment:
2. Scroll down to the Payment Plan / Scheduled Payment section.
- The payment plan will default to a Scheduled Payment, unless you have selected a template or recent file that already had a recurring payment set.
3. Click Recurring to switch the payment schedule to recurring payments.
4. Click the Date field to adjust when you'd like the billing to begin, and set an end date for the payments if you'd like.
- Subsequent monthly payments will occur on that same day of the month, every month.
PLEASE NOTE: Recurring payments must be submitted either via credit card or ACH bank transfer, since at this time, the option to manually mark a payment as paid for an out-of-HoneyBook payment is not available for recurring payments.
What’s the experience like for my client?
When you send a recurring invoice, your clients will need to accept the recurring payment before entering their desired method of payment (credit card or bank account).
After the first payment has been made, your clients will get a reminder every month, one day before payment is due, after which the payment will be automatically charged on the recurring payment date.
Your clients will not have the ability to change the due date or amount—you're in control of that—but they’ll have the ability to change the credit card on file at any time.
How can my client edit their credit card on file?
If your client wants to change the payment method at any point, they can access their file through any of the previous emails you’ve sent them.
Once in the file, they can scroll down to the Payment Plan section and click the 3-dot icon to the right of the payment, which will give them the option to change their payment method.
What if my client didn’t approve the payment and the first due date has passed?
The payment will not process if the client hasn't approved the recurring payment plan.
Once they have approved, the first payment will go through as soon as the client adds their payment method.
Can my client cancel a recurring payment?
If your clients want to cancel recurring payments, they’ll need to reach out to you. You can expire the file that includes the payments to prevent any future payments from processing.
What do the payment statuses mean?
There are two statuses you may see:
- Upcoming: a payment that’s part of the recurring payment plan, but hasn’t been paid yet.
- Paid: a completed payment. For these, you have the option to view the payment receipt, print the receipt, or refund the payment.
How do recurring payments show up on my bookkeeping and reports tabs?
The next scheduled payment will show as Upcoming and charged payments will show within the Paid Payments section.
Can I edit the payment cadence or amount after the payment is set?
At the moment, you can only set monthly recurring payments.
It's currently not possible to edit the amount of the payment after the original Invoice has been sent, but you can change the amount by stopping the payments and sending a new file with the desired amount.
Can I charge my client on the last day of each month?
Sure! If you will set the payment date for 31st of the month, the payments will go through on the last day of every month—whether that's the 28th, 30th, or 31st of a month.
Want to learn more?
- Cancelling a recurring payment
- More on HoneyBook payments
- How long does it take for funds to show up in my account?
- Connecting your bank account to HoneyBook
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!