If you've previously been receiving payments on a regular basis and now don't see a particular payment in your bank account — and you've double checked all the details — it's likely that your bank account details need to be verified by our payment processor.
To verify your bank account, update HoneyBook with:
The correct bank account name
Social security number (for personal bank accounts)
TIN or EIN number (for business bank accounts)
This should be a one-time verification process; once you've entered in the correct information, your retained funds will be transferred promptly — you should see them in your account in 2-3 business days.
If all your account details are correct and your payment still hasn't arrived, please send us a message by clicking the Question Mark icon on any page — our team would be happy to help!
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!