Skip to main content
Out of office FAQs

Answers to frequently-asked questions about sending automatic OOO replies in HoneyBook

Updated over 3 months ago

How do I set up out of office responses?

Check out this article to learn how to set up out of office responses.


Who in a project workspace will the out of office reply send to, and how many times?

When triggered, the OOO reply will send to all participants in the corresponding workspace and appear in the project’s activity feed. The OOO reply will send in a project workspace only once over the course of 7 days, if applicable, to prevent spamming clients.


How do I turn OOO replies off?

If you need to turn the OOO reply off, just toggle the setting OFF.


When should I use OOO replies?

Use OOO replies when you're going on vacation or taking time off for another reason.


I have multiple companies in Honeybook. Which companies will the OOO reply send in?

The OOO reply is an account-wide setting and at this time, cannot be edited on a company-by-company basis. If turned on, the OOO reply will send for all selected activities across all companies.

That said, if you add your email signature to the OOO reply and your brands have unique email signatures, the correct signature will appear for each company.


Will messages my team members send trigger the OOO reply?

Only messages and inquiries received from leads, clients, and collaborators will trigger the OOO reply. New messages from team members will not trigger the OOO reply.


Can I turn the OOO reply on even if no activity is selected?

Yep! This is a great workaround if you don’t want OOO messages to send, but still want to receive a summary of activities you missed while away when you turn the setting back off.


Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

Did this answer your question?