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Glossary: Workflows
Glossary: Workflows

Defining the terms HoneyBook uses for workflows.

Updated over 2 months ago

Lead form

A public, custom inquiry or booking experience for potential or returning clients.

Also known as: lead capture form


Contact form

A public, custom inquiry experience for potential clients. Contact forms can be embedded on your business website but they cannot include contracts, invoices, or scheduling.


Batch emails

An email sent to multiple recipients at the same time. Recipients won’t see other recipients’ emails. Recipients are individually chosen to receive a batch email.

Also known as: group email, email blast


Bulk emails

An email sent to multiple recipients through your project pipeline. The emails will appear to each recipient as if they’ve been sent individually. Recipients won’t see other recipients’ emails.


Domain name

Instead of having to type each website's IP into our browsers, domain names give websites their own good-looking name that can be memorized and used by everyone to get to your site.

For example, to access HoneyBook, all you need to enter into your browser is honeybook.com, instead of our IP address, which is a string of random numbers such as: 99.86.38.67. Domain names can have multiple different extensions, such as .com, .net, .org. Domain name registrations are usually not free and a registration and renewal fee is required for the domain.


Subdomain

Subdomains are an additional level to a domain name. Meaning, you have to first have the domain name, and then add the subdomain as an additional location or page within that website.

Let's say you own the domain: honeybook.com. You can create additional subdomains for your domain such as: blog.honeybook.com. Since you already own the domain honeybook.com, subdomains for the domain do not require any additional fees.


Mapping

The process of connecting a domain or subdomain to your site.


CNAME record

Stands for “Canonical Name” record and is a type of resource record in the Domain Name System (DNS) that maps one domain name to another. This can prove convenient when running multiple services from a single IP address.

Imagine a scavenger hunt where each clue points to another clue, and the final clue points to the treasure. A domain with a CNAME record is like a clue which can point you to another clue (another domain with a CNAME record) or to the treasure (a domain with an A record).

For example, suppose www.example.com has a CNAME record with a value of ‘example.com’ (without the ‘www’). This means when a DNS server hits the DNS records for www.example.com, it actually triggers another DNS lookup to example.com, returning example.com’s IP address. In this case we would say that example.com is the canonical name (or true name) of blog.example.com. All CNAME records must point to a domain, never to an IP address.


Pipeline

An organizational tool that helps you view and sort your client projects by what “stage” they’re in in their lifecycle (e.g. inquiry, contract signed).

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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