📣 Note
This article covers a feature that's included in an invite-only closed beta. If you're not a part of the beta, your finance suite will look different, and the help articles you'll want can be found here.
You can easily get a fresh virtual or physical debit card issued if a time ever comes where you need a new one.
You'll always want to make sure the existing card is canceled before you get a new one issued. This article will walk you through that as well as exactly how to get a new card.
Cancel the existing debit card
The process is slightly different depending on whether your virtual or physical card must be canceled.
Cancel a virtual debit card
A new virtual card will be reissued immediately after you cancel the existing one.
1. Go to the Finance tab in the top navigation menu → select Dashboard.
2. Find your HoneyBook debit cards → select Manage cards.
3. Enter the code sent to your phone into the 2-step verification prompt.
a. If you're getting an error message that your 2FA phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page.
5. Under Virtual card, select Cancel card.
6. Read the message → select Cancel card.
7. Select Go to Dashboard.
8. Log out, then log back into your account to get a new virtual card issued.
Cancel a physical debit card
A new physical card must be ordered.
1. Go to the Finance tab in the top navigation menu → select Dashboard.
2. Find your HoneyBook debit cards → select Manage cards.
3. Enter the code sent to your phone into the 2-step verification prompt.
a. If you're getting an error message that your 2FA phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page.
5. Under Physical card, select Cancel card.
6. Read the message → select Cancel card.
7. Select Go to Dashboard.
You can order a new physical card right away, which will be sent to your HoneyBook account's personal address. Unlike getting a new virtual debit card issued, this will not happen automatically.
Order a new physical debit card
1. Go to the Finance tab in the top navigation menu → select Dashboard.
2. Find your HoneyBook debit cards → select Manage cards. You may need to complete the 2-step verification again.
a. If you're getting an error message that your 2FA phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page.
3. Select Order a physical card.
4. Select Order Card.
5. Select Got it.
a. The card will take 10–14 business days to arrive. If the card hasn't arrived after 14 business days, contact support by clicking the Question Mark icon on any HoneyBook page.
6. When your card arrives, you'll activate it from your dashboard.
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!