📣 Note
This article covers a feature that's included in an invite-only closed beta. If you're not a part of the beta, your finance suite will look different, and the help articles you'll want can be found here.
You can easily get a fresh virtual or physical debit card issued if a time ever comes where you need a new one.
You'll always want to make sure the existing card is canceled before you get a new one issued. This article will walk you through that as well as exactly how to get a new card.
Cancel the compromised debit card
Once you notice a fraudulent charge on your Expenses list, select the transaction to figure out which card is compromised. Next you'll cancel the debit card to stop any more charges from happening.
1: Find the compromised card
Either your virtual or physical debit card can be the source of the fraudulent card charge, and must be canceled to avoid more charges.
Go to the Finance tab in the top navigation menu > select Dashboard
Select the fraudulent charge
Write down the number of the card used
This number will match either your virtual or physical debit card
2: Cancel the compromised card
The process is slightly different depending on whether your virtual or physical card must be canceled.
Cancel a virtual card
Go to the Finance tab in the top navigation menu > select Dashboard
Find your HoneyBook debit cards > select Manage cards
Enter the code sent to your phone into the 2-step verification prompt
If you're getting an error message that your 2FA phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page
Under Virtual card, select Cancel card
Read the message > select Cancel card
Select Go to Dashboard
Log out, then log back into your account to get a new virtual card issued
Cancel a physical card
Go to the Finance tab in the top navigation menu > select Dashboard
Find your HoneyBook debit cards > select Manage cards
Enter the code sent to your phone into the 2-step verification prompt
If you're getting an error message that your 2FA phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page.
Under Physical card, select Cancel card
Read the message > select Cancel card
Select Go to Dashboard
Order a new physical debit card
You can order a new physical card right away, which will be sent to your HoneyBook account's personal address. Unlike getting a new virtual debit card issued, this will not happen automatically.
Go to the Finance tab in the top navigation menu > select Dashboard
Find your HoneyBook debit cards > select Manage cards.
You may need to complete the 2-step verification again
If you're getting an error message that your 2FA phone number is invalid or you aren't receiving a code, contact support by clicking the Question Mark icon on any HoneyBook page
Select Order a physical card
Select Order Card
Select Got it
The card will take 10–14 business days to arrive (contact support by clicking the Question Mark icon if it hasn't)
When your card arrives, you'll activate it from your dashboard
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!