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Understanding and using the AI composer for leads
Understanding and using the AI composer for leads

How the AI composer works, and how you can use its suggested responses to get back to leads in record time

Updated over a week ago

HoneyBook's AI composer for leads drafts up and suggests personalized email responses as soon as new inquiries come in. You can quickly edit and send, freeing up more of your valuable time.

📣 Note

This feature is currently in Beta and available to select users.


How to use the AI composer

Before you get started:

1. Set up the HoneyBook contact form: share it as a direct link, embed it on your business website, or both. (The AI composer creates suggested responses only for leads that come in via HoneyBook contact form.)

2. Make sure you do not have any active contact form automations. (To ensure leads don’t receive duplicate outreach, you will not be able to use this feature if you have active automations tied to your contact form(s).)

On desktop

1. After a new lead comes in, you’ll receive a notification (under the bell icon in the top right corner of your screen) when the suggested response is ready.

2. Click on the notification, or search for and open the lead’s project.

3. From within the project, select Review draft.

📚 Tip

Don't want to use the suggested response? Just click X.

4. The suggested response will open in a pop-up. From here:

  • Click the refresh icon to generate a new response

  • Click the thumbs up or thumbs down icon to rate the response

  • Update the suggested response to better fit your situation/brand by selecting Indicate not available, Indicate budget too low, Change tone > select the new tone, Make it shorter, or Make it longer

4. Next, select Review Before Sending.

5. Edit the suggested response from the email composer as needed, then click Send when you’re ready.

Once you’ve sent the response, the email will appear in the project’s activity feed and the lead’s email inbox, just like any other message.

From the mobile app

Before you get started:

Make sure to enable push notifications. (You’ll receive a mobile push notification as soon as a suggested response is ready.)

1. After a new lead comes in, you’ll receive a mobile push notification when the suggested response is ready. This notification will also appear in your app's notification center.

2. Tap on the notification, or search for and open the lead’s project.

3. From within the project, swipe up on the AI composer to open the full suggested response. From here:

  • Tap the refresh icon to generate a new response

  • Tap the thumbs up or thumbs down icon to rate the response

  • Update the suggested response to better fit your situation/brand by tapping Indicate not available, Indicate budget too low, Change tone > select the new tone, Make it shorter, or Make it longer

📚 Tip

Don't want to use the suggested response? Just swipe down on the AI composer to close it.

4. Next, tap Review Before Sending.

5. Edit the suggested response as needed, then click Send when you’re ready.

Once you’ve sent the response, the email will appear in the project’s activity feed and the lead’s email inbox, just like any other message.

📚 Tip

Check out this post to learn more about using AI to supercharge your clientflow.


FAQ

How does the AI composer work?

When a new lead comes in via HoneyBook contact form, your company name, industry type, and the fields of the contact form are received by the AI composer. The composer drafts up a suggested response in real-time: an email reply that's personally tailored to your lead and matches your tone.

You'll receive a notification whenever a suggested response is ready. From there, review the draft message in the lead's project, make any desired changes, and send.

Who’s eligible for the AI composer?

This feature is currently in Beta and available to select users.

Can I turn off the AI composer?

Yes, you can turn off the AI composer and all suggested responses.

📣 Note

At the moment, the AI composer can only be turned off from the HoneyBook mobile app.

To turn off the AI composer:

1. Open your HoneyBook mobile app.

2. Tap the Settings tab.

3. Toggle Use AI composer OFF.

How do I access a suggested response once the notification goes away?

Even after the corresponding notification disappears, you'll still be able to access the AI composer's suggested response.

From mobile: Just open your mobile app > tap the Notifications tab > tap the corresponding notification.

From desktop: Just open the lead's project > click the AI composer icon by the email composer.

Do I have to use the AI composer suggested responses?

No, you don't have to use the AI composer suggested responses. If you'd prefer, you can always create a different response and send it off to your leads.

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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