The client portal is the client-facing version of a project workspace. It provides a centralized location where your clients can access shared files, messages, and project details. When sending files or emails through HoneyBook, you have the option to include a link to the portal, allowing your client to easily view and interact with the content.
What Your Client Can See and Do in the Client Portal
Once your client accesses the portal, they can:
View the Activity tab to see when files were sent, read email threads, and send you messages
Open the Files tab to review shared documents, attachments, and bookmarks
Access the Payments tab to view invoice files
Access the Notes tab where they can see notes you’ve shared with them (they can view but not edit these)
See project details you've chosen to share (they can view but not edit these)
Use the Attach button to add their own images or files (participants can view them, but won’t get notifications)
Switch between projects (if they’ve been added to more than one), using the All Projects button
What Your Client Can't Do in the Client Portal
Clients won’t have access to:
Your internal tools like tasks, automations, or notes you haven’t shared with the client (in the gray sidebar)
Banners for conflicting projects
Other projects they’re not added to, your pipeline, or account details
Creating new HoneyBook files
Scheduling meetings through the portal
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!