Once you create a project, you can give your client access to the client portal, where they can review and take action on any emails or documents that you’ve sent.
Please note that sharing your client portal link is optional. Whenever you send files and emails to clients through HoneyBook, they'll always have loginless access to the client portal/project workspace.
That said, if you ever want to share a direct link to the client portal with a contact, you can absolutely do that—here's how. We'll cover the different client experiences once a client receives your link, depending on how you shared the link, below.
Client experience with the client portal link
When you share the client portal link from your Settings, or from within a project
First, share your client portal link with your client from your Settings or from within a project
When your client clicks the client portal link from their email, they’ll be brought right to the project workspace with loginless access
When you share your general client portal link
First, copy your general client portal link and share it with a client through the channel of your choice
Recipients of the general link will be brought to your client portal login page. From here:
If they've already set a password, they can: Enter their email and password > click Log in
If they'd like loginless access, they can: Click Email me a link > enter the email associated with the project
Your client will be sent a magic link to the email address that they enter, which they can click on for loginless project access
If they forgot their password, or want to set one for the first time, they can: Click Forgot password?, then follow the prompts that appear
Once your client follows one of the three above flows, they’ll be brought right to the project workspace. Here’s what they can and cannot see in the client portal.
What your client sees in the client portal
Once your client is dropped in the client portal/project workspace, they’ll be able to view:
The Activity tab, where they can review important activity such as when files were sent and email correspondence, as well as send you a message
The Files tab, where they can view and act upon any documents or attachments that have been sent
The Payments tab, where they can review their payment schedule and make upcoming payments
The project details that you've set to be visible to clients
They will not, however, be able to edit these details
The Upload button, where they can upload images and files of their own into the project workspace for all participants to view
Participants will not receive a notification if an image or file is shared via Upload button
An All Projects button to the top left of their screen, if they're added to multiple projects in HoneyBook
They can click this button to view and access other projects they've been added to
When your client is viewing the portal, they will not be able to:
View the grey toolbar on the right side of your project, which includes your internal notes, tasks, automations, etc.
View any banners of conflicting projects
View your other projects (that they're not added to as a participant), your pipeline, your account details, etc.
Create HoneyBook files of their own
Click to schedule a meeting
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!