As the novel coronavirus (COVID-19) outbreak continues to impact the global community, we have seen many questions and concerns regarding how to navigate this challenging time as a small business. 

To help address these questions & concerns as best we can, we’ve created and collected a variety of resources to offer advice and help you manage your business as the impacts of the coronavirus continue.

People come first at HoneyBook, and we are committed to supporting our community and your business however we can. We are monitoring the situation closely and will continue to do everything in our power to support you and your business as you navigate the road ahead.


Here’s what we’ve put together:





HoneyBook FAQ


Here, we've compiled a set of how-tos for some of the most common actions you might be taking in your HoneyBook account as you & your business navigate the COVID-19 outbreak. 

As always, if you have questions on any of these steps—or can't find something you're looking for—please chat with our support team by clicking the Question Mark icon on any HoneyBook page, or by emailing [email protected].



Preparing your business

Communicating with clients

Managing Projects as they change

Managing changing payments





Email & Contract Templates 


To help you get a head start on some language you might be using in the months to come, we've added:

  • Email Templates to help with client communication during this time. Each Template title begins with COVID-19, so you can find it easily, and the Templates offer language for checking in with clients; reassuring clients that their Project is moving forward; rescheduling with clients if they've requested; and filling clients in on what to expect in the coming weeks.


Don't see these templates in your account yet? Make sure to add them from our COVID-19 Toolkit. Here's how:

1.  From your HoneyBook home page, click the Tools menu. 

2.  Select COVID-19 Toolkit.

3.  In the Actions section, you'll see the available sets of Template for emails and contracts. Click Add to Templates for the options you'd like to add.  



You are, of course, under no obligation to use these Templates, or use them exactly as written—they're simply here to help. Feel free to use them as general guidance, or copy & paste whatever language makes the most sense for your business into new or existing Contract and Email Templates in your account.





COVID-19 Small Business Support Line


In addition to our resources library, toolkit, and Templates, we've also launched a COVID-19 Small Business Support Line, available Monday—Friday from 8:00am—5:00pm PT.

With this hotline, we're striving to provide general advice, resources, and best practices—sourced by industry and creative professionals—that will help you navigate your business through the coronavirus outbreak. Please feel free to call us at (415) 591-7768 and select Option 2.



PLEASE NOTE:
This hotline is NOT intended for technical support; billing; or legal, financial, or medical advice. The support we provide is not legally binding and does not guarantee any results or outcome. We're here to provide resources and best practices sourced by the industry and creative professionals. 







Want to learn more?


Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

TAGS: corona, virus, COVID, addendum, amendment

Did this answer your question?