As the novel coronavirus (COVID-19) outbreak continues to impact the global community, we have seen many questions and concerns regarding how to navigate this challenging time as a small business.
To help address these questions & concerns as best we can, we’ve created and collected a variety of resources to offer advice and help you manage your business as the impacts of the coronavirus continue.
People come first at HoneyBook, and we are committed to supporting our community and your business however we can. We are monitoring the situation closely and will continue to do everything in our power to support you and your business as you navigate the road ahead.
Here’s what we’ve put together:
COVID-19 Resource Library, providing easy access to the latest facts, resources, & advice from government organizations and a collection of leading business experts
HoneyBook FAQ, featuring product how-tos for navigating the changing landscape, and the Project changes that go with it (more info below)
Email language & contract templates to help communicate with clients & protect your business (more info below)
Here, we've compiled a set of how-tos for some of the most common actions you might be taking in your HoneyBook account as you & your business navigate the COVID-19 outbreak.
As always, if you have questions on any of these steps — or can't find something you're looking for — please chat with our support team by clicking the Question Mark icon on any HoneyBook page, or by emailing [email protected].
Preparing your business
Communicating with clients
Managing Projects as they change
Managing changing payments
Email & Contract Templates
To help you get a head start on some language you might be using in the months to come, we've added:
Contract Template language, including a few relevant clauses to legally protect your business from unforeseen circumstances such as this, as well as amendments for rescheduling or canceling Projects. Learn more about updating your Contract Templates here.
Email Templates to help with client communication during this time. Each Template title begins with COVID-19, so you can find it easily, and the Templates offer language for checking in with clients; reassuring clients that their Project is moving forward; rescheduling with clients if they've requested; and filling clients in on what to expect in the coming weeks.
You are, of course, under no obligation to use these Templates, or use them exactly as written — they're simply here to help. Feel free to use them as general guidance, or copy & paste whatever language makes the most sense for your business into new or existing Contract and Email Templates in your account.
Want to learn more?
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!