Growing Your Business, Lesson 3: Contact Forms & Automations to Scale
Section 2: Creating and using Contact Forms
Customizing your HoneyBook Contact Form (or forms—you can create and distribute as many as you need!) allows you to not only create the questions you’d like to pose, but also personalize the look and feel of the form itself. That way, it can feel like you and match your brand’s aesthetic.
In this section, we’ll review:
The elements of Contact Forms
Your Contact Forms are made up of blocks. These blocks can be Question Blocks, used to request information from your leads via several different question types; or Content Blocks, which can include images, text, or combinations in various formats.
Question Blocks can utilize Suggested or Custom Questions.
Suggested questions are those that HoneyBook recommends gathering answers for, such as your client’s name and contact info, their project type and date, etc. Adding suggested questions ensures that answers will automatically populate into the Project Details fields of the Inquiry that gets created.
Custom questions are just that—yours to customize! You can request any information within the question formats we provide, and the answers will be tracked in the Inquiry submissions (visible within the Activity Feed of the Project that gets created, as well as in the Inquiry alert email the selected recipient will receive as soon as the form is submitted). Answers to custom questions will not automatically populate in any Project Details fields, however.
You’ll have the option of adding questions in the following formats:
Short text: short answer
Long text: longer text answer
Dropdown: a dropdown menu with your predetermined answer options
Single choice: a list of your predetermined answer options, allowing for one selection
Multiple choice: a list of your predetermined answer options, allowing for multiple selections
Date picker: a calendar pop-out, allowing a date selection
Content Blocks can utilize text, which can be formatted with standard options such as font, size, color, alignment, etc. by highlighting the text and making edits; or, images, which can be uploaded on the fly, or selected from your Library of previously-uploaded images.
Creating your Contact Forms
1. From your HoneyBook home page, click the Tools menu.
2. Select Contact Form from the menu.
HoneyBook Tip: You’re also able to access your Contact Form by selecting Tools > Templates > Contact Form.
3. You can work off of the default form we provide, or create your own by clicking the Form icon in the sidebar, then selecting Add Contact Form.
4. In either case, name your Contact Form by clicking the title in the top left corner.
5. Now, you can edit or remove any pre-populated questions by clicking on a question itself, selecting the text to edit, or clicking the trash can icon to delete.
PLEASE NOTE: Email Address and Full Name fields can be edited, but not deleted.
Some questions will note that they are connected to specific fields; when these are filled out by your leads, the answers will automatically populate into the Project Details fields of the Inquiry that gets created. You can determine which questions are connected to which fields by hovering over a question, then hovering over the Linked icon.
You can also add additional Question Blocks or Content Blocks—detailed more below—by hovering over an existing question and clicking the Plus (+) button that appears at the bottom of the Block.
Adding Question Blocks
1. Once you've clicked the Plus (+) button to add a Block, click the Questions tab within the Block selector.
2. Select the question type. Remember, you can choose the Custom or Suggested tab for different question types.
PLEASE NOTE: If you've selected the two fields question format, you can click the gear icon to select the individual question formats for each field.
3. Enter the text of your question, and if necessary, the answer options (as in drop-down menu questions, multiple choice questions, etc.)
HoneyBook Tip: Click the gear icon that appears when you hover over a question to toggle whether or not the question is required. Clients will not be able to submit their answers to the Contact Form if a required question is left unanswered.
4. To continue adding questions or other Blocks, hover over an existing question again and click the Plus (+) button that appears. Repeat as necessary!
HoneyBook Tip: Rearrange the order of questions by hovering over the content you’d like to move, and using the 6-dot icon that appears to drag and drop the content into a different order.
Adding Content Blocks
1. Once you've clicked the Plus (+) button to add a Block, click the Content tab within the Block selector.
2. Select the formatting for the Content Block you’d like to add—text, image, or a combination.
3. Then, you’ll be prompted to select your image and/or enter your text, based on the Block type you’ve selected.
Image content can be uploaded on the fly, or selected from your Library of previously-uploaded images.
Text content can be formatted with standard options such as font, size, color, alignment, etc. by highlighting the text in question and making your edits.
4. You can update the background color of a text Block by hovering over the Block and clicking the pencil icon.
5. To continue adding Content or other Blocks, hover over the Block and click the Plus (+) button that appears at the bottom.
HoneyBook Tip: You can rearrange the order of your Blocks by hovering over a Block, and using the 6-dot icon on the left to drag and drop. You can also delete a Block by hovering over a Block and clicking the trash can icon on the right.
Formatting & customizing settings for your Contact Form
To customize things like fonts, text size and color, background colors, etc.:
Click the Design icon in your sidebar to open your formatting options section.
From the Colors section, you can customize:
Input border color
Input background color
Form background color
From the Font section, you can customize:
To customize things like Inquiry recipients and form redirects:
Click the Settings icon in your sidebar to open your settings section.
From here, you can:
Select the Inquiry recipient (the team member to whom incoming Inquiries will be sent. This team member will also become the Project owner for this Inquiry).
Select a default thank you message to appear upon submission, or input a redirect link.
In the next section, Embedding & Sharing Your Contact Form, we’ll review how to put those beautiful Contact Forms to use by embedding them onto your website, or simply by sharing a Direct Link with potential clients—no embedding necessary!
Have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!