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Cancel your HoneyBook membership or free trial

Learn how to cancel your HoneyBook membership or trial from the web or mobile app—and what access you’ll keep after cancellation

Updated this week

This article explains how to cancel your HoneyBook membership. Your account will be available to use through your current subscription period after you've completed the cancellation process. At the end of your billing cycle, your subscription will be canceled and you'll no longer be charged a membership fee.

When your membership is cancelled, you’ll still have access to all existing projects and information, but you will no longer be able to create new files, projects, or send messages. Canceling won't delete your account. If you'd like to permanently delete your account, reach out to our Support team at [email protected].


Cancel your HoneyBook subscription created on the HoneyBook platform

For subscriptions created on HoneyBook, you can cancel from your Membership tab:

  1. Select your company logo from the navigation menu > Company Settings

  2. Select the Membership tab

  3. Select Cancel Plan

    1. If you don't see this option, you might be subscribed through iOS or Google Play. Learn how to cancel here

  4. Follow the on-screen prompts to complete your cancellation

  5. Once your cancellation is complete, you’ll receive an email confirming the cancellation


Cancel your HoneyBook trial

If you signed up for a free trial, you will not be automatically charged at the end of your trial period. You don't need to cancel to discontinue use of HoneyBook.


Cancel your iOS or Google Play app subscription

For subscriptions created directly from an app store, you can cancel your subscription from that app store:

  1. Confirm if you purchased your membership from the iOS or Android mobile app

  2. Navigate to Apple or Google Play to cancel your app subscription directly with the app subscription provider

  3. The appropriate app store and their Support teams are able to help you with any questions or concerns about the cancellation process


Getting a refund for your cancelled membership

HoneyBook offers a 60-day money back guarantee from your membership start date, bu we're not able to process refunds for membership charges or renewals outside of that window. Refunds are not processed automatically. To request a refund under the 60-day money back guarantee, reach out to our Support team by clicking the Question Mark icon on any HoneyBook page and chatting in, "Talk to a person."