We get it. Things can fall by the wayside — even the important stuff, like links to HoneyBook files! A link to a file might expire for a few reasons, such as:
When the file was sent 20 days ago, and hasn't been clicked
When it's been 20 days since the link was clicked for the first time
When the link has been clicked 20 times
If your client receives a message that the link to a file has expired, all they need to do is click the original link again, then when they receive the "expired" message, click the button to request a new link.
You can also resend the file from your end to achieve the same effect!
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!