Why has the link to access a file expired?

What to do when the links to access your Invoices, Contracts, Proposals and more expire

Updated over a week ago

We get it. Things can fall by the wayside — even the important stuff, like links to HoneyBook files! A link to a file might expire for a few reasons, such as:

  • When the file was sent 20 days ago, and hasn't been clicked

  • When it's been 20 days since the link was clicked for the first time

  • When the link has been clicked 20 times 

If your client receives a message that the link to a file has expired, all they need to do is click the original link again, then when they receive the "expired" message, click the button to request a new link.

You can also resend the file from your end to achieve the same effect!

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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