We get it. Things can fall by the wayside—even the important stuff, like links to HoneyBook files! A link to a file might expire for a few reasons, such as:
- When the file was sent 20 days ago, and hasn't been clicked
- When it's been 20 days since the link was clicked for the first time
- When the link has been clicked 20 times
If your client receives a message that the link to a file has expired, all they need to do is click the original link again, then when they receive the "expired" message, click the button to request a new link.
You can also resend the file from your end to achieve the same effect!
Want to learn more?
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!