To allow you and your clients some flexibility when it comes to payments, HoneyBook allows you to edit the payment schedule for each project — right from an invoice or proposal. 

Customize the schedule to suit your needs: you can add or remove payments, specify due dates based on project timing, deliverables, or when files are sent, and adjust the dollar amounts for each payment!

PLEASE NOTE: At the moment, only you (the vendor) are able to set and edit payment schedules. Your clients will not be able to choose or change the payment amounts on their end.

Prefer a video walkthrough? We got you. Check it out here.

In this article, we'll review:

Editing a payment schedule

1.  Create your proposal or invoice, or navigate to the project that contains the file you wish to edit.

2.  Scroll down to the Payment Plan / Scheduled Payment section of the file to begin editing.

3.  Amount field: click on the dollar amounts to edit the values. You can choose from:

  • Custom amount: the dollar value of your choice

  • Percentage: allow the platform to automatically calculate dollar amounts based on your percentages 

  • Divide equally: the total Invoice amount, divided equally across all payments

4.  When field: click on the dates to edit the values. You can choose due dates from:

  • Upon receipt: payment due on the date the invoice is sent

  • A custom date: select a fixed due date on the calendar

  • A smart date: due date is based on a variable such as specific number of days, weeks, or months before a project date, after a project date, or after the invoice has been sent

  • Mid project date: halfway between the day the invoice is sent and the project date

  • The project date: whenever your project start date is set for

  • A milestone date: manually request payment once a project milestone is completed (e.g. completion of a deliverable).

PLEASE NOTE: Milestone based due dates are manual requests of payment. You will need to return to the project's Payment tab or this booking file upon completion of the milestone and click the Request Payment button in order to notify your client that the payment is due.

5.  Add or remove payments from the schedule if necessary.

  • Add: Click Add Another Payment at the bottom of the section

  • Remove: hover over a payment and select the trash can icon on the right.

  • HoneyBook Tip: You can also select a payment template from the menu in the bottom right corner, or save the schedule you're working on as a template for future use.

PLEASE NOTE: If auto-pay is turned on, clients must accept changes to the edited payment schedule in order for future payments to process. We recommend notifying your client about the changes and the action they need to take in order for payments to continue processing correctly.

Client experience & when payments process

Once you send out the file with the payment schedule, your client can easily make their payments from any device. Here's what the process looks like for them!

A few important notes on when payments process:

  • When a client enters their payment information and clicks Pay, the first payment in the payment schedule will process immediately, even if this occurs before the payment due date.

  • This also applies if auto-pay is turned on (by you or the client); if the client enters their payment information before the first payment due date, the initial payment will process immediately, and future payments set to auto-pay will automatically process on the set due dates.

  • For milestone payments, if you click Request Payment in a file that has auto-pay turned on & client payment information saved, that payment will process automatically the following morning

Want to learn more? 

Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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