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FAQ: Automatic payments (Autopay)
FAQ: Automatic payments (Autopay)

Answers to commonly asked questions around how autopay works.

Updated over 5 months ago

What is autopay?

Autopay is a convenient feature that lets you automatically charge your clients for their invoices on the specified due dates.

When you create an invoice, you can choose whether to make autopay mandatory. If it's mandatory, clients will need to opt in to autopay before they can make a payment. If it's not mandatory, clients can still choose to use autopay if they want to.


What’s the difference between autopay and recurring invoices?

Autopay is a setting for set payment schedules. First, create your payment schedule; then, toggle autopay on so that once clients opt in to autopay, their payments will automatically process on the set due dates.

Recurring invoices are an invoice-wide setting. Use recurring invoices if you have a set payment amount that you'd like to charge on a recurring basis (weekly, monthly, etc.)—such as, for subscription fees.


What happens when my client makes their first payment on an invoice set to autopay?

When your client goes to make their first payment and opts in to autopay, the payment will process from their account immediately—even if the payment due date is set for the future. Then, all additional payments will automatically process on the dates as outlined in the payment schedule.


How do I turn off autopay?

Both you and your client can turn off autopay at any time.


What time of day does autopay charge clients?

Autopay is a daily worker that starts at 11am Coordinated Universal Time (UTC) every day and may take a few hours to complete.

  • 11:00 AM Coordinated Universal Time (UTC) is 3:00 AM Pacific Time (PT)

  • 11:00 AM Coordinated Universal Time (UTC) is 5:00 AM Central Time (CT)

  • 11:00 AM Coordinated Universal Time (UTC) is 6:00 AM Eastern Time (ET)


Can my client make an early payment on an invoice set to autopay?

Autopay is intended to automatically charge clients on set due dates. If a client would like to make the next payment early, they'll need to first turn off automatic payments. Then, they can manually make the next scheduled payment (and opt back in to autopay if they'd like), which will process the payment from the client's account immediately.


How can my client change their card on file for autopay?

If a client ever needs to change the card on file for automatic payments, they'll need to first turn off automatic payments. Then, they can manually make the next scheduled payment with the appropriate card and opt back in to autopay at that time.


Why don't I see the option to turn autopay on?

Check if you're working on a recurring invoice. Recurring invoices don't have the option to turn autopay on, as they already have that functionality built-in.


Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!

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