đź“Ł Note
At this time, Gallery Store is in Beta and is being rolled out gradually to photographers with U.S.-based accounts. If you don’t see the Gallery Store option yet, sit tight as access continues to expand. At this time, use of the Gallery Store is subject to HoneyBook's Beta Terms of Service.
Once a client places an order in your Gallery Store, most of what happens next runs automatically, but it still helps to know what's going on behind the scenes, especially if a client comes to you with a question. This article walks through the order and fulfillment process, what to do (and not do) if something goes wrong, and how shipping, sales tax, disputes and international orders work.
What Happens After a Client Orders
Physical products (prints, digital-adjacent categories as they ship) are sent to WHCC automatically for production and shipping. No action needed from you or your client.
Digital downloads are delivered by email as a download link, at full original resolution.
Refund & Dispute Policy
Gallery Store orders are final sale. If a client changes their mind or simply doesn't like how a product turned out, that isn't eligible for a refund or a reprint. Any client complaint or remake request must go through you, the photographer, not directly through HoneyBook or WHCC.
HoneyBook reviews disputes for orders valued at $200 or more. For more information on disputes relating to your Gallery Store, review our terms of service.
HoneyBook reserves the right to suspend or deactivate a Gallery Store if suspicious or fraudulent activity is detected.
Shipping
Shipping options and rates are provided by WHCC and vary by delivery location. Cost is not a flat rate across all orders.
The shipping timelines are for after the order is produced by WHCC. For example, "Next day" refers to shipping speed once the order leaves the lab, not print-to-door in one day. An order placed with next day shipping generally ships within 1 day of finishing production, not within 1 day of being placed.
WHCC aims to fulfill (print and prepare for shipment) orders within 1-3 days of receiving them, though fulfillment time may vary.
Damaged, Incorrect, or Missing Orders
If an order arrives damaged, is the wrong item (not the images or sizes the client actually ordered), or never arrives at all, it may be eligible for a reprint through WHCC. Please contact [email protected] for any damaged, incorrect or missing items.
Where We Ship
The Gallery Store currently supports orders shipped within the United States only. Shipping rates and delivery estimates vary by destination. See Shipping above for how that's calculated.
At this time, the Gallery Store doesn't support checkout or fulfillment outside of the U.S.
Still have questions? Feel free to send us a message by selecting the Question Mark icon on any HoneyBook page. Our team is always happy to help!