If you switch business bank accounts or start using HoneyBook Balance, you’ll need to update your banking setup in both QuickBooks and HoneyBook to keep invoice payments syncing correctly. When the connected bank account doesn’t match across both systems, deposits may appear duplicated, fail to match, or post to the wrong account in QuickBooks.
This article explains how to connect your new bank account, update the required settings in HoneyBook, and ensure payments continue syncing and reporting accurately.
Before you start
HoneyBook only integrates with QuickBooks Online, not Self-Employed or Desktop
If you recently opened a HoneyBook Balance Checking Account, you’ll link it in QuickBooks the same way as any new bank
When changing banks, you must update both required locations inside HoneyBook, plus ensure the same bank account is connected in QuickBooks. If only one location is updated, deposits may not match and invoices can appear duplicated or “off.”
Step 1: Add your bank account in QuickBooks
Before updating HoneyBook, make sure the correct bank account exists and is connected in QuickBooks
After selecting Link account, if you’re adding a:
New business bank account: Search for your bank and sign in
HoneyBook Balance Checking Account:
Search for “HoneyBook” and follow the prompts
Enter the phone number associated with your HoneyBook account
Enter the verification code
Once connected, confirm the account appears in your QuickBooks chart of accounts
Step 2 (optional): Create savings buckets in QuickBooks
If you use HoneyBook Balance savings buckets to organize taxes or reserves:
Name them clearly, for example, “HoneyBook Balance – Tax Bucket”
Choose:
Account type: Bank
Detail type: Savings
Repeat for each bucket you use in HoneyBook
Step 3: Record between HoneyBook Balance and savings buckets
When reviewing imported bank transactions in QuickBooks:
Match transfers between your HoneyBook Balance Checking Account and the appropriate savings bucket
Confirm balances in your chart of accounts match your HoneyBook totals
This keeps reporting accurate and prevents discrepancies
Step 4: Update your bank account in both required HoneyBook locations
This is where most mismatches happen. If you change where HoneyBook payments are deposited, you must update 2 separate places inside HoneyBook:
1) Company settings → Bank details
This controls where HoneyBook sends and receives money
From your navigation menu, select your company logo > Company settings
Select Bank details
Choose View and edit
Select your new bank account or HoneyBook Balance Checking Account
2) Finance → QuickBooks (integration dashboard)
This controls which QuickBooks account deposits are recorded to.
In HoneyBook from the navigation menu, go to Finance > QuickBooks
Under “Choose a default QuickBooks account to link with incoming deposits,” select your new bank account
If you don’t see it, select Sync your accounts
Why both locations matter
Company settings controls where the money actually moves
Your QuickBooks dashboard controls where the deposit is recorded in QuickBooks
If these don’t match, QuickBooks may show deposits going to one account while HoneyBook records them to another. That’s when:
Matching fails
Deposits look duplicated
Reports look incorrect
Step 5: Match pre-setup payments in QuickBooks
If payments were received before updating your bank settings, they may not match automatically. To fix this in QuickBooks:
Review your imported bank transactions
Match the deposit to the correct invoice
Ensure you select the new bank account as the destination
Optional: Closed accounting period warning
If you see an “Account Period Closed” error in QuickBooks:
Your accountant may have locked a past period
Syncing, edits, or matching may fail even if everything is set up correctly
You may need to temporarily reopen the period in QuickBooks, complete the sync or match, then close the period again.
Final checklist
Before troubleshooting, confirm:
✅ The correct bank is connected in QuickBooks
✅ Company settings → Bank details is updated
✅ Finance → QuickBooks default deposit account is updated
✅ You’re matching transactions, not adding them
Still have questions? Feel free to send us a message by clicking the Question Mark icon on any HoneyBook page. Our team is always happy to help!